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Gleason Technology is a Patented
behavioral based safety, loss prevention, and cleanliness system
that provides accurate record keeping of systematic premises
inspections. Utilizing iButton technology and a state-of-the art
on-line software and database, Gleason Technology and its
tremendous flexibility will enable the user to customize inspections
to provide valuable management reports to improve operations and
directly reduce the costs of liability and worker's compensation
claims.
Utilizing strategically placed iButtons and a
data reader that time/date stamps each button touched around the
premises, Gleason Technology can track hourly safety
inspections and provide detailed management reports to the operation
management.
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Hourly premises inspection tours are performed to identify
hazards, remove them, and document the
process (including public access restrooms). |
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Unalterable data is collected
electronically, including inspector name, the date and time each
area is inspected and the date and time each hazard is identified
and removed. |
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Data is then synchronized via a downloader to the local
PC, then is uploaded to the application via the internet. The
small weekly data file may also be e-mailed to Gleason Technology
for uploading to the web application. |
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Management reports are available within 24 hours of data
upload via Gleason Technology's live online database. |
This allows for a consistent level of inspection by employees
across multiple locations to assure a high level of cleanliness in
your operation.
Please contact Brian Rosen, Vice President at Gleason
Technology for further details.
Brian Rosen
Vice President
Gleason Technology, Inc.
800-336-7558
brosen@gleasonagency.com
I. How GleasonESP Works
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The primary tool of the Gleason Technology
system is a hand-held data retriever that collects information
every time it is touched to an iButton. These silver buttons
contain a data chip that holds one piece of information, such as
the name of an employee, a location in the store/facility or a
description of a hazard.
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Once an hour, or at a predetermined
schedule an employee conducts a walk. The walk begins when the
employee touches the data retriever to an iButton matched with
his or her name. The employee then follows a predetermined route
around the store/facility and touches the data retriever to
location iButtons along the way.
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The route is strategically designed to
take employees past high-risk areas, such as the produce
department when being used in a grocery store. If the employee
discovers a hazard, he or she touches one of the hazard iButtons
on a touch card attached to the data retriever, which describes
the hazard Hazards/Exceptions can be customized to fit an
inspection needs.
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The data retriever is placed in a cradle, where a log of
these activities is transmitted electronically to Gleason
Technology.
II. Computer Requirements
Each location utilizing the system must provide one PC with
either internet connectivity or connectivity to a network with
e-mail. The PC must have 286 architecture or better and operate DOS,
Win3.1, Win9X, Win2K or WinNT. The machine needs one operating
serial port (9-pin or 25-pin with advance notice). The PC will need
one of the supported browsers: Microsoft Internet Explorer 4.0 or
later, Netscape 4.7 or later, or AOL 5 or later. An electrical
outlet close to the PC is needed to plug in a small transformer to
power the downloading cradle connected to the PC.
III. Hardware
All Gleason Technology related
hardware, excluding the PC, will be provided by Gleason Technology.
Gleason will prepare the hardware, including the initial setup on
the Internet system. This includes programming of the Probe,
programming of the buttons for installation, and the preparation of
the web application. Finalization of location buttons, activation of
store units over the Internet, and on-sight training are
handled by Gleason Technology's professional staff.
The following is a list of hardware provided
for installation at each location:
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Probe - Data gathering device that
is used to collect data in the retail location. The probe is
operated by an internal 3 volt lithium battery. The Probe time and
date stamps each inspection point around the premises.
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Probe Cradle - The cradle is
connected to the premises PC via a cable connected to an open and
operating 9-pin serial port. The probe is placed in the cradle
when it is desired to send inspection data from the Probe to the
PC. The data file is then e-mailed to Gleason or pushed directly
onto the Internet.
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iButton- A nickel sized indicator of
a walker, location or hazard which is touched by the Gleason Technology
probe by the walker during a scheduled walk. Each button
manufactured for use in the Gleason Technology system has
a unique serial number.
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Exception Card - Tethered to the
probe, this card is used by the inspector to indicate hazards or
exceptions to the positive status at an inspection report. There
is no limit to the number of exceptions.
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Associate Board - An 8.5" x 11"
laminated card with 18 buttons which are to be assigned to walkers
in the organization. This is the first button to be touched to
indicate the opening of an inspection walk.
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IV. Gleason Technology Software and
Customer Service
There are two software programs used in the
Gleason Technology system. The first is a small Windows
program that is included in the price of the software. The second is
the custom Internet software that Gleason Technology developed to
provide management the necessary data to reinforce the positive
behaviors of their operating units.
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Probe Software - This small
Microsoft® Windows or DOS program is installed on a PC at the
location being inspected. The program allows the Probe Cradle to
operate with the PC in sending data from the Probe to the PC. This
software is included and installed on a store PC and does not
require any special licenses.
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GleasonESP.com - A state of the art,
custom designed, Internet based software application,
GleasonESP.com provides same-day access to uploaded inspection
(walk) data and next-day access to management reports.
GleasonESP.com is a custom engineered Java
application that runs on the IBM WebSphere Application Server and
is powered by an Oracle database. The hardware stack, which
includes state of the art multiprocessor hardware from Sun
Microsystems, is designed to provide data redundancy and ensure
24x7 system availability.
GleasonESP.com uses a security architecture
that employs a role based hierarchical access and authorization
model, which ensures data confidentiality and integrity. For
example, a location manager can obtain information for his
location only. A district manager will be able to obtain
information only on the premises for which he is responsible, and
the corporate user will have access to information for all
locations.
A feature which provides the ultimate
simplicity in usability is the Dashboard. The Dashboard is
the first screen provided to the user after log-in, and is
personalized by user level to provide instant summary information
based on the most recent uploads of data. Please click the "Demo
Button" at www.gleasonesp.com,
no need to enter username and password, just click continue to
check out the on-line demo.
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Gleason Technology Customer Service
- Gleason Technology Support can be reached from 8:30-5:00 Eastern
Standard Time at 800-336-7558. Gleason Technology can also be
reached at help@gleasonesp.com.
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V. Installation and Training
Installation and employee training includes
four separate areas of training for the smooth operation of
Gleason Technology to maximize the effectiveness in reducing
liability and slip/fall losses:
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Information Technology Training -
includes all necessary exchange of information relevant for the
at-store installation and home office training.
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Management Training - training on
the web-based system for monitoring location inspections from
their remote locations. Because the system is web-based, manager
will be able to look at results from any web-connected computer.
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Store Management and Store Associate
Training - this is where most of the in-person training is
conducted, including management training for the daily scheduling
and execution of premises inspections. Training will also be
conducted at the store for a core group of associates who will be
conducting the inspections.
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Claims Management Training -
personnel will be trained on the remote access of the store
inspection logs for utilization in the claims management and
claims cost reduction processes.
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Total installation time is approximately
3 - 4 hours.
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