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GleasonESP® is a Patented behavioral based safety, loss prevention, and cleanliness
system that provides accurate record keeping of systematic premises inspections.
Utilizing iButton technology and a state-of-the art on-line software and database,
GleasonESP® and its tremendous flexibility will enable the user to customize inspections
to provide valuable management reports to improve operations and directly reduce the
costs of liability and worker's compensation claims.
Utilizing strategically placed iButtons and a data reader that time/date stamps each
button touched around the premises, GleasonESP® can track hourly safety inspections and
provide detailed management reports to the operation management.
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Hourly premises inspection tours are performed to identify hazards, remove them, and document the process (including public access restrooms). |
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Unalterable data is collected electronically, including inspector name, the date and time each area is inspected and the date and time each hazard is identified and removed. |
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Data is then synchronized via a downloader to the local PC, then is uploaded to the application via the internet. The small weekly data file may also be e-mailed to Gleason Technology for uploading to the web application. |
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Management reports are available within 24 hours of data upload via Gleason Technology's live online database. |
This allows for a consistent level of inspection by employees across multiple locations to assure a high level of cleanliness in your operation.
Please contact Brian Rosen, Vice President at Gleason Technology for further details.
Brian Rosen
Vice President
Gleason Technology, Inc.
800-336-7558
brosen@gleasonagency.com
I. How GleasonESP Works
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The primary tool of the GleasonESP® system is a hand-held data retriever that
collects information every time it is touched to an iButton. These silver
buttons contain a data chip that holds one piece of information, such as the
name of an employee, a location in the store/facility or a description of a hazard.
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Once an hour, or at a predetermined schedule an employee conducts a walk.
The walk begins when the employee touches the data retriever to an iButton
matched with his or her name. The employee then follows a predetermined route
around the store/facility and touches the data retriever to location iButtons
along the way.
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The route is strategically designed to take employees past high-risk areas, such as
the produce department when being used in a grocery store. If the employee discovers a hazard, he or she touches one of
the hazard iButtons on a touch card attached to the data retriever, which describes
the hazard Hazards/Exceptions can be customized to fit an inspection needs.
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The data retriever is placed in a cradle, where a log of these activities is transmitted electronically to Gleason Technology.
II. Computer Requirements
Each location utilizing the system must provide
one PC with either internet connectivity or connectivity to a network with e-mail. The PC must have 286 architecture or better and operate DOS, Win3.1, Win9X, Win2K or WinNT. The machine needs one operating serial port (9-pin or 25-pin with advance notice). The PC will need one of the supported browsers: Microsoft Internet Explorer 4.0 or later, Netscape 4.7 or later, or AOL 5 or later. An electrical outlet close to the PC is needed to plug in a small transformer to power the downloading cradle connected to the PC.
III. Hardware
All GleasonESP® related hardware, excluding the PC, will be provided by Gleason
Technology. Gleason will prepare the hardware, including the initial setup on the
Internet system. This includes programming of the Probe, programming of the buttons
for installation, and the preparation of the web application. Finalization of
location buttons, activation of store units over the Internet, and on-sight
training are handled by Gleason Technology's professional staff.
The following is a list of hardware provided for installation at each location:
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Probe - Data gathering device that is used to collect data in the retail
location. The probe is operated by an internal 3 volt lithium battery.
The Probe time and date stamps each inspection point around the premises.
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Probe Cradle - The cradle is connected to the premises PC via a cable connected
to an open and operating 9-pin serial port. The probe is placed in the cradle when it is
desired to send inspection data from the Probe to the PC. The data file is then
e-mailed to Gleason or pushed directly onto the Internet.
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iButton- A nickel sized indicator of a walker, location or hazard which is
touched by the GleasonESP® probe by the walker during a scheduled walk.
Each button manufactured for use in the GleasonESP® system has a unique serial number.
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Exception Card - Tethered to the probe, this card is used by the inspector to
indicate hazards or exceptions to the positive status at an inspection report.
There is no limit to the number of exceptions.
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Associate Board
- An 8.5" x 11" laminated card with 18 buttons which are to be assigned to
walkers in the organization. This is the first button to be touched to
indicate the opening of an inspection walk.
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IV. GleasonESP® Software and Customer Service
There are two software programs used in the GleasonESP® system. The first is a small Windows program that is included in the price of the software. The second is the custom Internet software that Gleason Technology developed to provide management the necessary data to reinforce the positive behaviors of their operating units.
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Probe Software
- This small Microsoft® Windows or DOS program is installed on a PC at the location being inspected. The program allows the Probe Cradle to operate with the PC in sending data from the Probe to the PC. This software is included and installed on a store PC and does not require any special licenses. |
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GleasonESP.com
- A state of the art, custom designed, Internet based software application, GleasonESP.com provides same-day access to uploaded inspection (walk) data and next-day access to management reports.
GleasonESP.com is a custom engineered Java application that runs on the IBM WebSphere Application Server and is powered by an Oracle database. The hardware stack, which includes state of the art multiprocessor hardware from Sun Microsystems, is designed to provide data redundancy and ensure 24x7 system availability.
GleasonESP.com uses a security architecture that employs a role based hierarchical access and authorization model, which ensures data confidentiality and integrity. For example, a location manager can obtain information for his location only. A district manager will be able to obtain information only on the premises for which he is responsible, and the corporate user will have access to information for all locations.
A feature which provides the ultimate simplicity in usability is the Dashboard. The Dashboard is the first screen provided to the user after log-in, and is personalized by user level to provide instant summary information based on the most recent uploads of data. Please click the "Demo Button" at www.gleasonesp.com, no need to enter
username and password, just click continue to check out the on-line demo.
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Gleason Technology Customer Service - Gleason Technology Support can be reached
from 8:30-5:00 Eastern Standard Time at 800-336-7558. Gleason Technology can also be
reached at help@gleasonesp.com.
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V. Installation and Training
Installation and employee training includes four separate areas of training for the smooth operation of GleasonESP® to maximize the effectiveness in reducing liability and slip/fall losses:
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Information Technology Training - includes all necessary exchange of information relevant for the at-store installation and home office training.
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Management Training - training on the web-based system for monitoring location inspections from their remote locations. Because the system is web-based, manager will be able to look at results from any web-connected computer.
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Store Management and Store Associate Training - this is where most of the in-person training is conducted, including management training for the daily scheduling and execution of premises inspections. Training will also be conducted at the store for a core group of associates who will be conducting the inspections.
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Claims Management Training - personnel will be trained on the remote access of the store inspection logs for utilization in the claims management and claims cost reduction processes.
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Total installation time is approximately 3 - 4 hours.
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